Privacy Policy

Sigma South, LLC (“Sigma South”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, services, and our SMS/MMS messaging program (the “Program”).

1) Information We Collect

2) How We Use Information

• Provide and improve our services and the Program.
• Send the messages described above (promotions, reminders, updates, transactional alerts).
• Personalize content and measure campaign performance.
• Detect, prevent, and address security or fraud issues.
• Comply with legal obligations and enforce our Terms.

3) How We Share Information

We do not sell your personal information. We may share it with:

• Messaging providers (e.g., Twilio), wireless carriers, and vendors required to deliver SMS/MMS and ensure compliance.
• Service providers that host, analyze, or support our services under contractual confidentiality obligations.
• Legal and safety authorities if required by law or to protect rights, privacy, safety, or property.
• Business transfers related to mergers, acquisitions, or asset sales.

4) Opt-In, Opt-Out & Help (Required Disclosures)

• Opt-In: Submit your phone via our forms/checkout, or text a published keyword (e.g., JOIN) to +1 754 799 7775.
• Opt-Out: Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. You’ll receive a one-time confirmation message.
• Help: Reply HELP for assistance or contact us at sales@sigmasouth.com.
• Re-Opt-In: Reply START to resume messages after opting out.
• Fees & Frequency: Message frequency varies. Msg & data rates may apply.
• No Purchase Condition: Consent to receive texts is not a condition of purchase.

5) Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, and analyze usage. You can control cookies through your browser settings; disabling cookies may affect site functionality.

6) Data Retention

We retain information only as long as necessary to deliver services, meet legal obligations, resolve disputes, and enforce agreements. SMS logs may be retained for compliance and auditing.

7) Security

We employ administrative, technical, and physical safeguards designed to protect personal information. No system can be guaranteed 100% secure.

8) Children’s Privacy

Our services and Program are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children.

9) Your Privacy Choices & Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, and to opt out of certain uses. To exercise these rights, contact us as shown below. We will verify requests as required by law.

10) International Transfers

If you access our services from outside the United States, your information may be processed in countries with different data-protection laws. We implement appropriate safeguards where required.

11) Third-Party Links

Our site may link to third-party sites or services. Their privacy practices are governed by their own policies.

12) Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date above reflects the most recent changes. Material updates will be posted on this page.

13) Contact Us

14) Terms & Program Details

Please also review our Terms of Service and our SMS Terms for additional Program-specific terms, including prohibited content and acceptable use.

We use Twilio as our SMS processor to deliver messages and store delivery metadata. Carriers are not liable for delayed or undelivered messages.